What is the PNC TotalRewards Voices Community and why was I invited?

The PNC TotalRewards Voices community is comprised of PNC customers enrolled in the PNC TotalRewards program who have agreed to provide valuable feedback through surveys and activities. The goal is to enhance the PNC TotalRewards member experience and shape future improvements.

Do I have to participate?

No. Participation is always optional, and you can choose which activities to join.

How often will I be contacted?

Typically 1–4 invitations per month.

What kinds of activities are included?

Short surveys, in-depth studies, online discussions, interviews, and testing tools or materials.

Can I use my phone?

Yes, most surveys are mobile-friendly.

Can I leave and return to a survey?

Sometimes - but you must use your original link. There will be some surveys that must be completed in one session, however.

How do I know if my survey was submitted?

Reopen the survey link - if complete, no questions will appear. Or check your dashboard under Available Surveys.

How is my feedback used?

For research only - to improve services and customer experience. Responses are combined and kept confidential.

Can I leave the community?

Yes - use the unsubscribe link found in emails and the bottom of the webpage, or update your account settings.

I didn’t receive a confirmation email. What should I do?

• Check Junk/Spam/Other folders.
• Add the sender to your safe sender list.
• Use Resend confirmation email on the homepage.

I can’t log in.

• Upon joining, you will have received an email asking you to confirm your email address. Make sure you’ve clicked through that link and have confirmed your email.
• Check for typos or extra spaces.
• Passwords are case-sensitive.
• Try another browser or network.
• Reset your password.

I forgot my password.

Use Reset Password on the login page and follow the email instructions.

How do I update my profile or email?

Go to the My Profile section, make changes, and click Submit. You may need to log out and back in for the changes to take affect.

The survey link isn’t working or won’t load.

• Refresh the page or restart the survey.
• Use a different browser (Chrome, Firefox, Safari).
• Check your internet connection.
• Clear cache/cookies.
• Ensure JavaScript is enabled.

The page is blank or frozen.

• Wait a few minutes for loading.
• Refresh the page.
• Update or switch browsers.

Who do I contact for help?

Use the support link in your invitation, use the Contact Us page or simply email:

Support@PNCTotalRewardsVoices.com

Include your name and a detailed description of your issue for faster assistance.

Response time: Typically within 1 business day.

PLEASE NOTE: PNC TotalRewards Voices is an insight community focused solely on research and customer feedback. If you have questions related to any aspect of your account(s) or banking business, please contact PNC directly through their official contact channels.